It's that time of year again and like most people, my holiday shopping is conducted online. I spend a lot of time finding the right gift for each member of my family and hoping to locate that perfect gift that my girlfriend can brag to her friends about. This year, I ordered a product from a company that uses FedEx for home delivery. I ordered my product, waited the 3-5 business days they claimed, and then teased my girlfriend with hints about her cool christmas present.
Well, the 3-5 days past, and I received nothing. As an apartment renter, I trotted over to my neighbors door to see if anything was on his steps. Nothing. So, I looked at his door and noticed several door tags with my name on them. Damn it!
So I dialed the (800) number and fixed the problem. Or so I thought.
Although the package was only 20 miles from my residence, I still waited 3-5 days before I had no choice but to call the (800) number again. This time, customer service forwarded me to the actual distribution location 20 miles from my house. The end result... I got the voicemail!
I left my message and waited another 2 days with no return call and no package. Then, in my mail box appeared a postcard from FedEx that stated that they had the package I ordered and listed the company name I had ordered from clearly visible.
That day just happened to be the day that my girlfriend got home before me and picked up the mail. "So, what did you get me from Apple?" she asked.
Thanks, FedEx! I hate to surprise people on Christmas, so thanks for taking that off my hands!
The purpose of this post is all about customer service. The FedEx reps were rude, uniformed and lacked the ability to relay information. Twice, I received the obligatory, "It should be all set now, sir" response.
Excuse me? How is it all set? Can you let me know what you did and what the problem was? Maybe I'm over reacting, but I have never had a problem with UPS, so clearly, Brown does more for me.
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